Return and Refund Policy for Digital Products
Effective Date: October 15, 2025
Last Updated: October 15, 2025
Digital Products Notice
All products sold by Softiustech are digital downloadable products delivered instantly upon purchase. Due to the nature of digital goods, all sales are generally final once the product is downloaded.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for eligible refund requests. This policy applies to all digital products in our catalog.
Refund Eligibility
✅ You ARE Eligible for a Refund If:
- Technical Failures: The product files are corrupted, incomplete, or have critical bugs preventing core functionality
- Product Not as Described: The product fundamentally differs from advertised features or descriptions
- Non-Delivery: You paid but didn’t receive download access or working download links
- Duplicate Purchase: You accidentally purchased the same product twice
Required Conditions:
- Request made within 14 days of purchase
- You contacted support first and allowed resolution attempts
- You can provide evidence of the issue (screenshots/videos)
- Product isn’t already deployed on a live production site
❌ You ARE NOT Eligible for a Refund If:
- You changed your mind after downloading
- You found a cheaper alternative
- You lack technical skills to install or use the product
- You don’t like design elements that are customizable
- Third-party software conflicts (apps, plugins, hosting)
- More than 14 days have passed since purchase
- The product is already in active use on your live site
- You simply want features not advertised
- Aesthetic preferences or style choices
- You’ve violated license terms
Before Requesting a Refund
Contact Support First (Required)
Email: support@softiustech.com
Provide:
- Order number
- Purchase email address
- Detailed description of the issue
- Screenshots or recordings
- Product name and version
We’ll respond within 24 hours (business days) and work to resolve your issue. Most problems are solved within 2-3 days without requiring refunds.
Refund Request Process
Step 1: Contact support@softiustech.com with your issue
Step 2: Allow 2-7 business days for troubleshooting
Step 3: If unresolved, submit formal refund request to support@softiustech.com
Step 4: We review within 2-3 business days
Step 5: Refund processed in 5-7 business days if approved
Total timeline: Allow up to 3-4 weeks for funds to appear in your account.
No Refund After Download
Once you download the product files, refunds are generally not available unless you meet specific eligibility criteria above.
This is standard for digital products because:
- Files are instantly accessible and can be copied
- We cannot verify deletion
- Industry standard for downloadable digital goods
We strongly encourage you to:
- Review product demos and descriptions carefully
- Check technical requirements
- Contact pre-sales support with questions
- Read all documentation before purchasing
Upon Refund Approval
You must:
- Delete all product files immediately
- Remove the product from all installations
- Cease all use of the product
- Not redistribute or share files
- Acknowledge your license is permanently revoked
Continued use after refund constitutes copyright infringement.
Alternatives to Full Refunds
We may offer:
- License exchange or upgrade
- Partial refund (case-by-case)
- Extended support period
- Store credit for future purchases
Chargebacks Policy
⚠️ Contact us before filing a chargeback or dispute.
Filing a chargeback without contacting us first will result in:
- Immediate license termination
- Ban from future purchases
- We’ll contest with evidence of delivery
- You may be liable for chargeback fees
Pre-Purchase Questions
Not sure if a product is right for you?
Email: support@softiustech.com
Ask before buying:
- Feature compatibility
- Technical requirements
- Customization options
- Specific use cases
- License clarifications
What We Don’t Refund
- Time and effort spent on installation/customization
- Lost business or opportunity costs
- Third-party services or purchases
- External development work
- Learning time or training
Special Cases
Developer/Extended Licenses: Reviewed case-by-case, especially if deployed to client projects
Sale Purchases: Same refund policy applies regardless of discount
Bundle Purchases: If any product is downloaded, entire bundle becomes non-refundable
Fair Use Protection
We reserve the right to refuse refunds for:
- Repeated purchase and refund patterns
- Abuse of refund policy
- False claims or fraud
- Multiple accounts attempting same refund
- Evidence of file retention after refund
Legal Notice
This policy doesn’t affect your statutory consumer rights under applicable law.
EU Customers: By downloading digital content, you waive your 14-day withdrawal right as per EU Consumer Rights Directive.
Contact Information
Email: support@softiustech.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Response Time: Within 24 hours (business days)
Policy Updates
We may update this policy at any time. The version in effect at your purchase date governs your refund rights.
We’re committed to customer satisfaction. Contact us with any concerns.
Softiustech – Quality Digital Products
Last Updated: October 15, 2025